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Contractor Portal Announcement

With customer service representatives working remotely, combined with high call volumes, we encourage you to use Contractor Portal to do the following:

  • Check the status of claims
  • Provide your online diagnosis
  • Order equipment

If you encounter a homeowner exhibiting symptoms of COVID-19, do NOT decline service in the Portal. Keep the service request active so a 2-10 HBW representative can determine the next step.

Call or email the 2-10 HBW Dispatch team at 888.294.4272 or HBWDispatch@2-10.com and advise them of the situation.

Thank you for your patience and understanding as we work through this outbreak together.