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Register online to view your existing warranty's details, verify property information, place a claim, renew coverage and more.

Home & Service Tips

Home & Service Tips

  • Installing a programmable thermostat can reduce energy bills by 15%

  • Check your outside condensing unit each spring and make sure it is free of debris and allows proper air flow/circulation.

  • Use your bathroom fan as little as possible during winter. It sucks out shower steam, but also heat in nearby rooms.

Did You Know?

Did You Know?

  • For every $1 you spend on home maintenance, you can avoid up to $100 in repairs.

  • Submitting your HBW claim online is faster than calling.

  • Changing your air filters regularly is the least expensive, highest impact home maintenance you can perform.

Frequently Asked Questions


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What is a home warranty?

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A home warranty covers major systems and appliances that malfunction or break from normal wear and tear. These expensive to repair items such as air conditioning and heating units, plumbing, electrical wiring, refrigerator, oven, dishwasher, and garage door opener will age over time, and repairs are inevitable. A home warranty offers protection from these repairs.
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How is a home warranty different from homeowner's insurance?

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Homeowner's insurance is often included in your mortgage and covers loss from incidents like fire, storms and vandalism. A home warranty covers major systems and appliances within your home from breakdowns caused by normal wear and tear. The two are complementary and do not overlap coverage.
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Why do I need a home warranty?

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The benefits of a 2-10 HBW warranty are endless, but many customers choose our warranty for security and convenience. It's inevitable that something will break in your home, and any breakdown is unwelcome. Rather than budgeting for home repairs, many customers find it less worrisome to purchase our home warranty to ensure that costly home repairs don't wreck their budgets. Others like the convenient repair process that involves just logging their claim online or making one phone call and letting HBW do the rest. It's much less of a hassle for them than locating the best contractor for the best price. They enjoy not having to negotiate with contractors ever again.
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How does the home warranty work?

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When a covered item breaks down, simply log your service request online in a few easy steps, or call our toll-free number 24 hours a day. Your request is immediately dispatched to an approved and insured contractor in your area. They will contact you to set up an appointment, or you may call them directly to expedite the process. When the contractor comes to your home, you pay a low service fee that varies by state. The contractor makes the covered repairs and bills HBW for all of the work. You owe nothing more.
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Is there a limit to the number of claims that can be placed?

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No, there is no limit to the number of claims that can be placed. On average, our customers place just over two claims per year.
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What is covered under the home warranty?

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The comprehensive 2-10 HBW warranty covers major systems and appliances inside the home such as your air conditioning and heating systems, electrical wiring, plumbing and kitchen appliances such as your refrigerator, oven or stove, dishwasher, etc. In fact, all of the most common items to break inside your home are covered.
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Why do I need a home warranty when my systems & appliances are new?

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A breakdown can occur at any time, even in new homes. Newer systems and appliances are more complex and can cost substantially more to repair. A 2-10 HBW warranty protects you from these unexpected repairs. HBW customers who have been in their homes for three years or less place an average of two claims each year.
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Is the warranty transferable?

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Yes, the warranty stays with the home and automatically transfers upon change of ownership.
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How do I know if my service contractor is qualified?

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Our network of more than 10,000 contractors are all approved and insured. They must be qualified to enroll into HBW's program and are monitored regularly and graded by our customers. Preferred contractors in your area earn the highest quality scores from our customers and perform repairs for HBW the most quickly. Your favorite contractors are probably already in our network.
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My home systems and appliances are very old. Does that matter to HBW?

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No. As long as your covered systems and appliances are operating properly when you purchase the warranty, they will be eligible for repair or replacement when they break down.
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What is a "structural defect"?

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A structural defect is defined as actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic failure of load-bearing elements as defined in the warranty booklet.
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Do I need an inspection?

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Inspections are not required for coverage. However, some states may have requirements regarding inspections on a home purchase.
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What should I do when a covered item breaks down?

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Simply log on to www.2-10.com and place your claim online, or call (800) 775-4736 24-hours-a-day, 7-days-a-week for service.
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Is there a service fee for each visit?

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Yes, there is a service fee each time a service contractor visits your home. The service fee covers the expense of the contractor traveling to your home. The fee is around $75 and is stated on each contract.

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