A home warranty covers major systems and appliances that malfunction
or break from normal wear and tear. These expensive to repair items
such as air conditioning and heating units, plumbing, electrical
wiring, refrigerator, oven, dishwasher, and garage door opener will
age over time, and repairs are inevitable. A home warranty offers
protection from these repairs.
Homeowner's insurance is often included in your mortgage and covers loss from
incidents like fire, storms and vandalism. A home warranty covers major systems
and appliances within your home from breakdowns caused by normal wear and tear.
The two are complementary and do not overlap coverage.
The benefits of a 2-10 HBW warranty are endless, but many customers choose our
warranty for security and convenience. It's inevitable that something will break in
your home, and any breakdown is unwelcome. Rather than budgeting for home repairs,
many customers find it less worrisome to purchase our home warranty to ensure that
costly home repairs don't wreck their budgets. Others like the convenient repair
process that involves just logging their claim online or making one phone call and
letting HBW do the rest. It's much less of a hassle for them than locating the best
contractor for the best price. They enjoy not having to negotiate with contractors
When a covered item breaks down, simply log your service request online in a few
easy steps, or call our toll-free number 24 hours a day. Your request is immediately
dispatched to an approved and insured contractor in your area. They will contact
you to set up an appointment, or you may call them directly to expedite the process.
When the contractor comes to your home, you pay a low service fee that varies by
state. The contractor makes the covered repairs and bills HBW for all of the work.
You owe nothing more.
No, there is no limit to the number of claims that can be placed. On average, our
customers place just over two claims per year.
The comprehensive 2-10 HBW warranty covers major systems and appliances inside the
home such as your air conditioning and heating systems, electrical wiring, plumbing
and kitchen appliances such as your refrigerator, oven or stove, dishwasher, etc.
In fact, all of the most common items to break inside your home are covered.
A breakdown can occur at any time, even in new homes. Newer systems and appliances
are more complex and can cost substantially more to repair. A 2-10 HBW warranty
protects you from these unexpected repairs. HBW customers who have been in their
homes for three years or less place an average of two claims each year.
Yes, the warranty stays with the home and automatically transfers upon change of
Our network of more than 10,000 contractors are all approved and insured. They must
be qualified to enroll into HBW's program and are monitored regularly and graded by
our customers. Preferred contractors in your area earn the highest quality scores
from our customers and perform repairs for HBW the most quickly. Your favorite
contractors are probably already in our network.
No. As long as your covered systems and appliances are operating properly when you
purchase the warranty, they will be eligible for repair or replacement when they
A structural defect is defined as actual physical damage to the designated
load-bearing elements of the home caused by failure of such load-bearing elements
which affects their load-bearing functions to the extent that the home becomes
unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic
failure of load-bearing elements as defined in the warranty booklet.
Inspections are not required for coverage. However, some states may have
requirements regarding inspections on a home purchase.
Simply log on to www.2-10.com
and place your
claim online, or call (800) 775-4736 24-hours-a-day, 7-days-a-week for service.
Yes, there is a service fee each time a service contractor visits your home. The
service fee covers the expense of the contractor traveling to your home. The fee
is around $75 and is stated on each contract.