Frequently Asked Questions
A Home Warranty Service Agreement (“Service Agreement”) covers major systems and appliances that malfunction or break from normal wear and tear. These expensive to repair items such as air conditioning and heating units, plumbing, electrical wiring, refrigerator, oven, dishwasher, and garage door opener will age over time, and repairs are inevitable. A service agreement offers protection from these repairs.
PLEASE NOTE: Certain items and events are not covered. For specific coverages, please refer to your Service Agreement or contact us at 800.795.9595.
Homeowners insurance is often included in your mortgage and covers loss from incidents like fire, storms and vandalism. A Home Warranty Service Agreement covers the major systems and appliances within your home from breakdowns caused by normal wear and tear. The two are complementary and do not overlap coverage.
When a covered item breaks down, homeowners simply log their service request online in a few easy steps, or call our toll-free number 24 hours a day. Their request will be dispatched to an approved and insured contractor in your area. The contractor will contact the homeowner to set up an appointment, or they may call them directly to expedite the process. When the contractor comes to the home, the homeowner will pay a low service fee that varies by state. The contractor makes the covered repairs and bills 2-10 HBW for all of the work.
No, there is not a limit to the number of service requests a homeowner can place. On average, homeowners place just over two service requests per year.
The comprehensive 2-10 HBW Home Warranty Service Agreement covers eligible breakdowns of the home’s major systems and appliances such as your air conditioning and heating systems, electrical wiring, plumbing and kitchen appliances such as your refrigerator, oven or stove, dishwasher, etc. In fact, all of the most common items to break inside your home, are covered.
If a 2-10 HBW contractor cannot repair a covered item, 2-10 HBW will replace the covered item. In some instances we may pay cash instead of performing the repair or replacement service. When replacing a system or appliance, we are responsible for installing replacement equipment and parts of similar features related to primary function, capacity and efficiency, but not for matching dimensions or brand.
If the home is sold during the term of the Service Agreement, coverage can be transferred to the new homeowner by notifying 2-10 HBW at 800.795.9595. A legal document, such as the HUD statement will be required to ensure the Service Agreement is being transferred to the correct individual(s).
No, as long as the covered systems and appliances are in place and in good and safe working order at the beginning of the Service Agreement.
The Home Warranty Service Agreement can be paid for by the agent, seller or buyer, typically with funds collected at closing.
2-10 HBW has protected over 5.5. million homes, and is the only nationwide home warranty company that offers both resale and new home construction warranties. Our Home Warranty Service Agreement, protecting systems and appliances, is the easiest-to-use and understand in the industry, and provides coverage from the unexpected.
2-10 HBW covers single-family, multi-family and condo/townhomes with our systems and appliances Service Agreement. New construction homes may be covered by our insurance-backed structural warranty if a builder is a member of the 2-10 HBW program.