Home Warranty Company | 2-10 Home Buyers Warranty

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Frequently Asked Questions

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What is a home warranty?

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A home warranty covers major systems and appliances that malfunction or break from normal wear and tear. These expensive-to-repair items such as air conditioning and heating units, plumbing, electrical wiring, refrigerators, ovens, dishwashers, and garage door openers age over time, and repairs are inevitable. A home warranty offers protection from these repairs.
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How is a home warranty different from homeowner's insurance?

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Homeowner's insurance is often included in your mortgage and covers loss from incidents like fire, storms and vandalism. A home warranty covers major systems and appliances within your home from breakdowns caused by normal wear and tear. The two are complementary and do not overlap coverage.
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How does the home warranty work?

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When a covered item breaks down, homeowners simply log their service requests online or call our toll-free number 24 hours a day. Requests are immediately dispatched to an approved and insured contractor in the area. The contractor will contact the homeowner to set up an appointment, or the homeowner may call them directly to expedite the process. When the contractor arrives at the home, the homeowner pays a low service fee (varies by state). The contractor makes the covered repairs and bills HBW for all of the work. The homeowner owes nothing more.
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Is there a limit to the number of claims that can be placed?

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No, there is no limit to the number of claims that can be placed. On average, our customers place just over two claims per year.
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What is covered under the home warranty?

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The comprehensive 2-10 HBW warranty covers major systems and appliances inside the home such as air conditioning and heating systems, electrical wiring, plumbing and kitchen appliances such as refrigerators, ovens or stoves, dishwashers, etc. In fact, all of the most common items to break inside the home are covered.
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What happens if a covered repair item cannot be fixed?

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If an HBW contractor cannot repair a covered item, HBW will replace the covered item with a brand new one of equal or better quality.
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Is the warranty transferable?

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Yes, the warranty stays with the home and automatically transfers upon change of ownership
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The home systems and appliances are very old. Does that matter to HBW?

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No. As long as the covered systems and appliances are operating properly when the warranty is purchased, they will be eligible for repair or replacement when they break down.
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Who pays for the warranty?

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The warranty can be paid for by the agent, seller or buyer, typically with funds collected at closing.
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I have several choices for home warranty companies. Why 2-10 HBW?

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Choose 2-10 HBW for two reasons:

Experience— 2-10 HBW has more than 30 years of experience and the largest contractor network in the country. The volume of claims that we process and the business we provide contractors means your clients’ claims get processed quickly, even in heat waves. We’re HUD-Approved, and the only nationwide home warranty company that offers both resale and new home construction warranties.

Comprehensive Coverage—Our contracts are comprehensive and easy to understand. You don’t need a calculator to add up the price since 2-10 HBW offers more coverage under our basic plans than any of our competitors.
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What type of properties does 2-10 Home Buyers Warranty cover?

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2-10 Home Buyers Warranty covers listings, closings, single family, multi-family and condo/townhomes.