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Contractor Portal Announcement
With customer service representatives working remotely, combined with high call volumes, we encourage you to use Contractor Portal to do the following:
- Check the status of claims
- Provide your online diagnosis
- Order equipment
If you encounter a homeowner exhibiting symptoms of COVID-19, do NOT decline service in the Portal. Keep the service request active so a 2-10 HBW representative can determine the next step.
Call or email the 2-10 HBW Dispatch team at 888.294.4272 or HBWDispatch@2-10.com and advise them of the situation.
Thank you for your patience and understanding as we work through this outbreak together.
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